Potsatsa malonda pa TV ndi m'nyuzipepala, zomwe zimatchedwa "masewera othandizira okhudzidwa maganizo", "hotlines" amatchulidwa nthawi zambiri. Ntchito yawo ndi kuwathandiza iwo omwe amamverera kuti akakamizidwa kutero, kumene, zikuwoneka kuti palibe njira yothetsera. Koma si aliyense amene angathe kufotokozera moyo wawo, kuyankhula kunja ndikuchita mwamtheradi mosadziwika. Chavuta ndi chiyani? Kodi "mafoni othandiza" amagwira ntchito, kapena kodi palibe chifukwa choti mupemphe thandizo?
Kodi ndi ndani amene akufunikira?
Zoonadi, kugwiritsidwa ntchito kwakukulu sikungotulutsa moyo wanu, kuyankhula ndikuzichita mosadziwika, koma kuchotsa mkhalidwe wovuta kwambiri. Munthu akasankha kaya akhale kapena kufa, foni yotereyo yayandikira.
Nthaŵi zina, sitidziwa momwe timayendetsera tokha pokhapokha, ndikulimbitsa. Panthawi ina, pamakhala palibe mphamvu zokwanira komanso zauzimu zokha kudumpha ndi kutuluka mumdima. Ndizochitika zoterezi zomwe zimatchedwa helplines zolengedwa.
Funso lina ndilo ngati dispatchers (mwa kuganiza - akatswiri a zamaganizo a maganizo) angathandize wothandizira . Pambuyo pake, samangofuna kutsanulira moyo wake, kulankhula ndi kuchita zonse mwamunthu - akusowa thandizo loyenerera.
Nthawi zina, kuchokera pa mawu amodzi kapena awiri a munthu amene amachititsa kuti munthu adziphe (ngati mumamutcha kuti mpweya) zimadalira, munthuyo amakhala, kapena ayi. Ndi ntchito yovuta, yotopetsa. Ichi ndi mtundu wa kuyenda pamphepete, pamphepete. Pang'ono pang'ono - ndipo mwamuna agwa. Ndipo muyenera kumumvera chisoni nthawi yomweyo, ndikupatseni mpata wabwino kuti apeze mphamvu yakukhala, kumenyana, kupirira.
Kukhalapo kwa maubwenzi oterewa ndi umboni wa ubwino wa dziko komanso kusamalira anthu.
Mbiri ya "hotlines"
Nthawi zambiri munthu wamkulu amasiyira yekha. Anzanu akuntchito amakambirana mokondwera mndandanda watsopanoyi ndikusangalala ndi mavuto a anzanu. Achibale amatha kuphunzitsa, kulamulira, komanso kuti asamaphunzire momwe zinthu zilili komanso kuthandizira. Malingaliro aumunthu akhoza kutsogolo kwambiri - makamaka pamene iye yekha ndiyekha mobwerezabwereza "mipukutu" yake.
Zikuoneka kuti kunali wansembe mmodzi ku New York, Harry Warren, yemwe anali woyamba kulingalira za kupatsa anthu mwayi wotsanulira moyo wake, kuyankhula ndi kuchita izo mosadziwika. Anadzutsidwa usiku ndi kuimbira foni - mlendo adachonderera kuti apite ku msonkhano. Koma m'busa wa Chiprotestanti anayankha kuti tchalitchi chimatseguka m'mawa. Tsiku lotsatira wansembeyo adamva kuti woitanidwayo adatsiriza moyo wake. Pasanapite nthawi wansembeyo anadabwa kuti: "Musanafe, mundiimbire nthawi iliyonse."
Mpikisano wa telefoni wodutsa "unadutsa pang'onopang'ono - kokha pakati pa zaka za m'ma 50. ku England, wansembe wina anayambitsa ntchito imeneyi.
Makhalidwe a kukhalapo kwa "utumiki wodalirika"
Tsopano pali zambiri zotentha. Monga lamulo, iwo ndi apadera - amalingalira kutsanulira moyo wa munthu pa nambala imodzi, kulankhula ndi kuchita mwamtheradi kwa osadziwika, kwa ena - kwa ozunzidwa ndi chiwawa, ndi zina zotero.
Koma mfundo zazikulu za kukhalapo kwa "helpline" sizikusintha.
Choyamba, alangizi amagwira ntchito - onse odziwa zamaganizo ndi odzipereka omwe aphunzitsidwa kwambiri.
Chachiwiri, pali malamulo angapo:
- kudziwika (onse olembetsa ndi wothandizira),
- chinsinsi cha chithandizo,
- kulekerera (kusagwirizana, kusaweruzidwa)
- kukwanitsa kuyendetsa zokambirana - zikhoza kusokonezedwa ndi wothandizira komanso wothandizira.
Chitetezo cha "helpline"
Kupanga foni osadziwika ndiyenera. Simukufunikira kudzizindikiritsa nokha, komanso kutumiza deta yanu. Zokwanira ndi zosavomerezeka, ndi maina ake. Ndipo nambala ya foni, ngakhale zamakono zamakono a ID yowunikira, siyiyikidwa. Chofunika ichi sichiri chitonthozo chokha ngati chitetezo.
Zomwe akukambirana siziloledwa kulembedwa mwa njira iliyonse kapena kufalitsa uthenga kwa munthu wina - ngakhale zaka kapena gulu la vuto lomwe likukambirana.
Chimodzi mwa zigawo zazikulu za "hotline" ndi mtundu wina wa kugwirizana, kulekerera, kusagwirizana. Wothandizira alibe ufulu wotsutsa ndi kusokoneza maganizo a wolembetsa. Zodabwitsa, izi zatha kuti zitheke kugwira ntchito bwino kwambiri ndi vuto.
Ndani amagwira ntchito pa "hotline"?
M'makina osindikizira, nthawi zina amawoneka zipangizo zomwe zimatsutsa mphamvu ya hotlines. Iwo amati, iwo anawayankha iwo molakwika. Tiyeni tikumbukire malamulo omwe zokambiranazo sangathe kupitsidwira kwa anthu ena. Ndipo pa nthawi yomweyi timakambirana pano.
Nthawi zina zimakhala zosavuta kuti tiyankhulane ndi munthu wina woyendayenda mumagetsi, magalimoto, basi, kusiyana ndi achibale athu. Ndi munthu wodziimira yemwe angathe kufotokoza (ndipo mwinamwake kukhala naye) malingaliro ake, ndi kosavuta kulankhula. Sitikudalira pa iye, ndipo amachokera kwa ife, nayenso. Ndipo ngati wina akufuna kuweruza kuti "zolondola" zogwirizana ndi anthu osamudziwa - choyamba, yesetsani kufotokozera momwe zilili ndi kugonana komanso yesetsani kupereka ndemanga pa zomwe zikuchitika pakati pa banja lachikondi.
Ndani amadziwa chomwe chingakhale "choyambitsa" pa zokambirana pakati pa awiri - wothandizira ndi wosakhutira ndi moyo wa munthu? Izi sizikudziwika ndi aliyense mwa omwe akukambirana, osakhala kunja kwa owonerera. Choncho, kuyesa kusokoneza ndondomekoyi n'kopanda phindu.
Zitsanzo za otentha ku Russia
- zolemba zothandizira za HIV / Edzi (Moscow);
- foni yam'manja kwa anthu ogonana amuna kapena akazi okhaokha, azimayi, azimayi, azimayi, azimayi (Moscow);
- chithandizo chamaganizo (Moscow);
ndi ena.