Moyo wamakono sungakhoze kulingalira wopanda foni. Analowerera mwakhama mu bizinesi yathu ndi moyo wathu, ndipo ngakhale pakhale chitukuko cha kulankhulana kudzera pa intaneti, sichidzapereka udindo wawo. Kuyankhulana kwa pa telefoni n'kofunika kwambiri pa ntchito za makampani, makampani ndi mabungwe m'njira zambiri, chifukwa zimapereka chidziwitso chopitilira cha uthenga mosasamala mtunda. Popanda kutchula kuti nkhani zambiri zimathetsedwa pa foni mofulumira komanso popanda ndalama zina (makalata, kayendedwe, etc.). Akuti pafupifupi pafupifupi 4 mpaka 25 peresenti ya nthawi yogwira ntchito amagwiritsidwa ntchito pa zokambirana zamalonda ndipo 90 peresenti pamene foni ndi chida chogwira ntchito chosatha.
Kodi mungatani kuti kuyankhulana pafoni kulimbikitse komanso kosangalatsa? Pachifukwa ichi, pali malamulo a telefoni okhudzana ndi kuyankhulana ndi abwenzi ndi makasitomala, kukhazikitsa ndi kusunga mgwirizano wa bizinesi, kuimirira bwino, kupanga chithunzi ndi kukhala ndi mbiri ya kampaniyo. Ogwira ntchito omwe ali ndi malonda amalonda amathera nthawi yochuluka pa zokambirana za telefoni, zomwe, mwachibadwa, zimakhudza kwambiri ntchitoyo.
Kwa funso: "Kodi mungalankhule pafoni?" - Munthu aliyense adzayankha moyenera. Kuyankhula pa foni ndi kofala kwambiri moti nthawizina sitiganizira za "momwe mawu athu atichitira."
Maganizo a kampaniyo apangidwa kale pamphindi yoyamba ya zokambirana ndipo makamaka amatsimikizira ubale weniweni ndi kasitomala. Kuchokera pa chidwi choperekedwa kwa kasitomala, kumadalira momwe kuyankhulana kudzakhalire kolimbikitsa komanso ngati sikudzakhala kotsiriza. Pali chitsanzo chochititsa chidwi: maganizo oipa a munthu amauza anthu ochuluka kuposa momwe amachitira zabwino. Choncho, m'pofunika kukhala ndi mwayi wokhala ndi maganizo abwino, chifukwa kunyalanyaza ndi kusagwirizana ndi ntchito zowonjezereka zidzasokoneza mwamsanga makasitomala.
Ngakhale mawu amodzi nthawi zina ndi okwanira kusintha maganizo kwa kampani osati abwino. Choncho, ndikofunikira kuti makasitomala anu angathe kukhala ndi chithunzi chabwino cha kampaniyo, muli ndi chikhumbo chogwira ntchito ndi inu. Mwa ichi ntchito yaikulu imasewera ndi luso la ogwira ntchito, chidwi chawo ndi luso lopereka chidziwitso.
Kulephera kwa antchito kuti azichita bwino kukambirana zamalonda, pamapeto pake, ndi okwera mtengo. Izi zikuwonetsedwa mukutayika kwa kampani, kusowa mwayi wamalonda ndi chiyembekezo.
Malamulo oyambirira a langizo la telefoni.
Popeza palibe kukhudzana pamene mukuyankhula pa foni, zinthu zowonongeka zimayesedwa ndi zinthu monga mawu, nthawi ya pause, liwiro la kulankhula, ndi zina zotero. Akatswiri a zamaganizo amati, ndipo izi sizigwiritsidwa ntchito pafoni, komanso kulankhulana, kuti zotsatira za zokambirana zimasankhidwa ndi 90% osati "zomwe" zanenedwa, koma "momwe." Gwirizanani kuti ndi interlocutor wokondwa, wothandizira, kutenga "malipiro" abwino kuti alankhule ndizosangalatsa komanso zosangalatsa kusiyana ndi osalongosoka ndi osakhudzidwa. Munthu aliyense akufuna kumva kuti kuyitana kwake kuli wapadera, nanga bwanji kumuchotsera chimwemwe ichi? Lamulo - "Kulankhula ndi anthu momwe mukufuna kuti akuyankhulani" kumathandiza kwambiri ntchitoyi.
Pamene foni imapangidwira ku ofesiyi, chingwe choyenera chiyenera kukwezedwa ku belu lachitatu kapena lachinayi. Ndiye mumayenera kulankhulana, kutchula kampani yanu ndi kudziwonetsa nokha. Ndi bwino kugwiritsa ntchito moni wofananamo: poyamba - ndi olimba, ndipo kachiwiri - kampani imapeza nkhope, kalembedwe kake. M'malo mwake: "Kodi ndingakuthandizeni?" Ndi bwino kunena kuti: "Ndingakuthandizeni bwanji?" Simungathe kufunsa funso: "Uyu ndi ndani?" kapena "Ndani akumufunsa iye?", ndizomveka kunena kuti: "Kodi ndingapeze yemwe akuyankhula?" kapena "Chonde ndiuzeni amene akulankhula?"
Pakati pa zokambirana muyenera kutsata mwatsatanetsatane. Mawu ayenera kutchulidwa momveka bwino komanso momveka bwino, kuti asawerenge. Kusamala kwakukulu kumafunika ndi mayina, maudindo ndi manambala.
Kukambirana kuyenera kuchitidwa mwachangu, modekha, osati mofulumira, koma osati pang'onopang'ono. Lingalirani mlingo wamalonda wa interlocutor. Onaninso malingaliro anu, kutsutsana, koma osakhutitsidwa ndi nkhanza.
Kuti mupewe kudula kosafunikira, nthawi ya bizinesi ikukonzekera bwino pasadakhale. Zonse zomwe zingatheke pakukambirana, muyenera kuyang'ana. Ndifunikanso kupanga mndandanda wa mafunso kuti musaphonye chinthu china chofunikira ndipo musapange mapepala osayenera. Zoonadi, aliyense amayenera "kupachika" pamzere pamene wofunsana akufunafuna zolemba kapena chinthu choyenera.
Pamapeto pa zokambirana, muyenera kutsimikiza kuti mwamvetsetsa bwino zowonjezera. Ngati mutapemphedwa kupereka chinachake kwa munthu wachitatu, yesetsani kusaiwala za izo, mutalemba kale pempholi.
Liwu limapereka maganizo omwe amakhudzidwa kwambiri ndi interlocutor. Choncho, muyenera kusintha maganizo. Sikovomerezeka kusuntha mkwiyo wanu, kutopa kapena kukhumudwa kwa interlocutor. Mawuwa amakhudzidwa ngakhale ndi malo omwe munthuyo amalankhula. Ndipo ngati inu mukugona mu mipando, mungakhale otsimikiza ndi dzanja lanu laufulu pamene mukudutsa mumagaziniyo, woyimilira adzamva.
Makampani ambiri anaika mini-PBX. Pakati pa switchover, muyenera kudziwitsa amene akulembetsa dipatimenti kapena wogwira ntchito. Pakati pa zokambirana, onetsetsani kuti wofunayo salandira chidziwitso chomwe sichimapangidwira. Izi zimachitika pamene wogwira ntchitoyo akuphimba chubu ndi dzanja lake kuti afotokoze zambiri za anzake. Zingakhale bwino kuti mugwiritse ntchito batani, yomwe ili ndi zipangizo zonse zamakono, ngati, ndithudi, kasitomala ali wokonzeka kuyembekezera.
Kawirikawiri pakabuka mavuto, mukhoza kumva mawu monga: "Sindinachite", "sindiri vuto langa," "Sindikudziwa." Mawu oterewa akuimira kampaniyo kuunika kosasangalatsa. Wotsatsa angakhale ndi funso lodziwika bwino: antchito a kampaniyi akuchita chiyani? Mulimonsemo, musapereke yankho lolakwika. Mawu akuti "ayi" akuphatikizapo njira yabwino yothetsera vutoli. Chikhumbo chofuna kuthandiza mofulumira ndikuthandizira kasitomala nthawi zambiri sichimasokoneza mkangano wokhwima.
Mfundo yakuti zinthu zambiri zosayembekezereka, kuphatikizapo mikangano, zimawuka panthawi ya ntchito ndi zachilengedwe. Izi ndi nthawi zosasangalatsa za ntchito, koma akatswiri oyenerera amatha kulimbana ndi mavutowa, kukhala oleza mtima, aluso komanso luso linalake. Maphunziro osiyanasiyana, omwe amatha kuthetsa mikangano, athandizidwe kupeza malingaliro abwino ndi mwaluso kuthetsa "misampha".
Mndandanda wa "telefoni" wochuluka umawerengedwa ndi alembi, maofesi a ofesi ndi olandila alendo. N'zachidziwikire kuti kugwira ntchito mwakhama n'kovuta. Choncho, ogwira ntchito zapaderawa amafunika kupirira, kupirira maganizo, kuthekera kugwira ntchito moyenera. Msika wamakono wamakono, zotsatirazi zikuperekedwa kwa alembi, maofesi a ofesi ndi zolemba: luso loyankhulana, luso lomvetsetsa anthu, kumvetsetsa, kupeza chinenero chimodzi ndi iwo ndikukhazikitsa mwadzidzidzi kusamvana.
Tsoka ilo, nthawizina anthu amaiwala kuti ofesi si nyumba yawo, osati a bazaar kapena phwando laubwenzi, ndipo kulankhula kwa munthu wamalonda kuyenera kumagwirizana ndi zochitika zomwe zikuzungulira. Milandu yowonongeka molakwika ndi kulemekeza makasitomala nthawi zambiri. Ngakhale kuti ubwino wa bizinesi umadalira iwo.
Kulankhulana kolondola kumatha ndipo muyenera kuphunzira. Makhalidwe a telefoni ndi mbali ya chikhalidwe cha chikhalidwe ndi chimodzi mwa zigawo zofunika za fano. Kupititsa patsogolo kuyankhulana ndi abwenzi ndi makasitomala ndicho chinsinsi chopambana pa mpikisano. Kugwirizana ndi malamulo a khalidwe labwino liyenera kukhala lozoloŵera kwa kampani iliyonse, mosasamala kanthu za gawo la ntchito. Ndiyeno "dzina" la kampani yanu lidzangokhala ndi maganizo abwino, ndipo chiwerengero cha omwe akufuna kugwira ntchito ndi inu chidzawonjezeka.
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